2020商業服務打工遊學課程(20週有薪實習) @ILACIC

★ 獲得加拿大證書並獲得在加拿大的工作經驗。
★ 享受靈活的工作時間和下午的課程。
★ 有薪實習期間保證就業

課程費用：10400加幣 (透過學無界遊學留學申請有機會以6660加幣就讀)

1. 高中以上畢業
2. 雅思4.5 或 ILAC語言學校 Pre-Advanced level 10
3. 成功通過與ILAC International College成員的面試
4. 報名多倫多校區的學生，學歷與成績單須通過WES驗證

商業服務證書課程課綱[/caption] Canadian Workplace Essentials CWE01 (6 weeks) This course establishes a foundation for the development and practice of the values, attitudes, and skills necessary for entry-level employees, new Canadians, and immigrants to transition into Canadian workplace culture. Students will create resumes, learn interviewing skills, and practice skills essential for effective business communication. Through the exploration of their aptitudes, students will learn how transferable skills lead to success in their chosen profession. Food and Beverage Service FBS01 (6 weeks) This course is designed to prepare students for an entry-level position in one of the most in-demand industries – food and beverage. Topics include the roles and responsibilities of a food and beverage worker including the purpose of safety in the workplace. Front Desk Service FDS01 (6 weeks) This course prepares students for an entry-level front desk position by providing an overview of the roles and responsibilities of front line representatives in various industries. Topics will include key administrative tasks for hotel front desk, office reception, service providers and beyond. Customer Service Skills CSS01 (6 weeks) This course explores the core competencies and best practices that enhance excellent customer service solutions. Students will exceed customer expectations through the understanding of moments of truth, the anticipation of customer needs, and the use of the service recovery process securing a competitive advantage. Event Planning EEP01 (6 weeks) Through the planning and execution of a small-scale event, students will examine the process of conceptualizing, planning, developing, marketing, and staging events of various types. Students explore practical subjects such as financial planning, project administrative and management tasks, negotiation, and other roles and responsibilities of Conference and Event Coordinators. Sales Fundamentals SSF01(6 weeks) This course focuses on the transferable skills applicable for wide range of sales environments and the principles of providing exceptional service. Students will study proven techniques for the phases of the sales cycle including product-selling strategies and solutions, partnership building, and buyer behavior. Leadership LDS01 (6 weeks) This course will help students develop the confidence, capacity, and competence to effectively lead in dynamic business environments. Students will learn leadership skills through the analysis of personal strengths and weaknesses and communication strategies required for successful leadership. Topics include defining leadership in various roles, working in teams, using motivation techniques, and resolving conflict. Human Resources Fundamentals HRF01 (6 weeks) This course will provide learners with the knowledge of how human resources management increases company performance. Students will explore topics of, recruiting and selection, training and retention, employee relations, and health and safety from a management level perspective. Final Project FFP01 (2 weeks) In this course, students are required to complete a project based on the core principles of customer service. This is a chance to apply the skills and knowledge they have accumulated from each course of the program as well as an opportunity to think critically about their experiences in customer service from a Canadian perspective.