Health Care Communication (8 weeks)
This course helps students combine correct grammar with medical language as they prepare professional reports and documentation. Focusing on basic grammar, the course equips entry-level health care students with the guidelines and practical knowledge they will need in real-world practice. Then, building on that foundation, students will study more advanced grammar and the thinking process involved in writing day-to-day and work-related documents.
Working Across Cultures (8 weeks)
This course is designed to provide you with a practical approach to raising awareness, gaining knowledge, and increasing your ability to communicate and behave effectively across cultures. It will help you understand and analyze business situations where culture may be playing a part, and prepare you to overcome challenges that may arise in a multicultural workplace. This course aims to help you understand the impact of your communication skills on relationships, and academic and career success. You will develop skills and techniques for recognizing cultural differences and turning them into opportunity.
Health Care Administration (8 weeks)
This introductory course presents complete coverage of the basic skills needed to perform effectively as a health office administrative assistant in today’s fast-changing work environment. This course explores the concept, roles, and responsibilities of the health professional. It provides an overview of the characteristics, practices, and skills that combine to contribute to the student’s success and professional development in health administration. Students will learn how health affects individuals in a multicultural society as they interface with the Canadian health-care system. Topics covered in this course include ethical decision making, health and safety, quality assurance, diagnostic procedures, and scheduling.
Hospital Administration and Infection Control (8 weeks)
Health care facilities across Canada offer different types and levels of care, from long-term care to acute-care hospitals. A hospital is a health care facility that is licensed by the province or territory to provide a range of health care services on both inpatient and outpatient bases. In this course, students will learn about processing orders for laboratory and diagnostic tests, and nursing assessments and interventions. This course covers the process of interpreting, recording, and generating the administrative steps required for doctors’ orders of various types to be implemented. Students will also follow best practices for environmental cleaning for prevention and control of infections and sterilization.
Medical Terminology, Anatomy and Physiology (8 weeks)
This course simplifies the process of memorizing complex medical terminology by focusing on the important word parts—common prefixes, suffixes and root words—that provide a foundation for learning medical terms. The course provides an overview of the body system’s structure and functions, a summary of applicable medical specialties, and then pathology, diagnostic, and treatment procedures. It is designed to engage learners with a variety of formats, real-life medical scenarios, and critical thinking exercises.
21st Century Customer Service for Health Care Professionals (8 weeks)
Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. This course is designed to provide students with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.
Introduction to Medical Delivery Systems (8 weeks)
This course provides an overview of the Canadian health care delivery system from various perspectives. Students are given the change to examine the characteristics of the health care system and explain the key issues that impact the system in Canada. This course explores a basic approach to health, wellness, and illness set entirely within a Canadian context. This course includes coverage of individual and population health, the role of federal agencies and provincial governments, health care funding, current issues and future trends in health care, mental health care, Indigenous Peoples, palliative and end-of-life care (including MAID), and the legalization of marijuana.
Digital Marketing for Health Care (8 weeks)
This course will provide students with a foundational knowledge of the principles of marketing and their particular application in health care. This course gives students the understanding of the Internet marketplace necessary to adapt to its many changes, while also equipping them with the skills they will need to perform vital daily functions. By the end of this course, students will have a richer understanding of the foundations of the new digital marketing landscape and acquire a new set of stories, concepts, and tools to help digitally create, distribute, promote and price products and services. Topics covered in this course include internet marketing foundations, how search engines work, SEO, paid search marketing, online advertising, landing page optimization, analytics, online PR and ORM, and mobile marketing.
Health Care Administration Simulation (8 weeks)
Develop front-office job skills and critical thinking through real-life scenarios. This course will provide students with introductory information about different components of Practice Management and Electronic Medical Record software. Through simulations, students are guided and supported through each step of using PM/EMR software for various tasks. The simulations mimic a real-world experience through the use of realistic PM/EMR software, transcripts and audio recordings of patient phone calls and interviews, and other real-world documents such as Registration Forms, Online Eligibility Reports, Remittance Advice, and more. In each simulation, students are presented with a scenario and then proceed through steps to complete a task related to the scenario in the PM/EMR software.