餐飲從業、銷售、顧客服務、櫃檯、宴會服務櫃檯、餐廳服務生、宴會服務 生 、或更多.
Basic IT Skills—Create and Use Spreadsheets
In this course, students will learn how to correctly create and use spreadsheets and charts using industry-standard spreadsheet software.
Basic IT Skills—Produce Word Processed Documents
In this course, students will learn how to correctly operate word processing applications to produce workplace documents.
In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems.
Hospitality, Tourism & Travel Industry Information
In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
Job Search Preparation (Academic Student only)
In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field.
Providing Information and Assistance
In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information.
Working Effectively with Others
In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
In this workplace-centered course, students will develop communication skills for the workplace. Key skills include gathering, conveying, and receiving information together with completing routine written correspondence.
~ Co-op Work Experience (Coop Student only)
During the co-op work placement, students will put their skills into practise in a local workplace in a position related to their specific program objectives. Students will be required to complete job tasks as assigned to them by the employer. In addition, students are required to provide regular feedback (monthly) on their placement experience to Greystone College using prescribed reporting forms.
~ The Next Step (Co-op Student only)
This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.
~ Work Placement Skills (Co-op Student only)
The course is divided into 2 sections, Work Placements Skills (WPS) 1 and 2. WPS 1 acts as an introduction to all the things you need to know about living and working in Canada and helps students through the process of applying for a tax file number (SIN). It also prepares students for the workplace by helping them to apply for jobs and ensuring their résumés and cover letters are to industry standards. WPS 2 prepares students for their Co-Op Work Experience and develops their networking skills.